Physicians WEIGHT LOSS Centers respects your privacy and is committed to protecting your information. This Policy describes how we collect, use, and share information about you.

1. Information We Collect

We may collect the following categories of information:

• Contact information (name, email, phone, address)
• Health information (medical history, symptoms, questionnaire responses)
• Payment information (processed through third-party payment processors)
• Device and browser data
• IP address and analytics data

2. Tracking Technologies

Physicians WEIGHT LOSS Centers may use cookies, Google Analytics, and Google Ads tracking technologies to understand general website usage and measure advertising effectiveness. Meta Pixel is used solely on non-clinical, pre-intake marketing pages such as the homepage and general informational pages. Meta Pixel is not deployed on any page where patients enter health information, complete intake questionnaires, or access their account or care portal. Physicians WEIGHT LOSS Centers does not transmit Protected Health Information or individually identifiable health information to Meta.

If you have questions about tracking technologies or wish to opt out of analytics, contact info@pwlc.com.

3. How We Use Information

Information may be used for:

• Care coordination and prescription fulfillment
• Customer support and communications
• Marketing communications (you may opt out at any time)
• Analytics and platform improvements
• Legal compliance

4. Information Sharing

Information may be shared with:

• MD Integrations Providers for care delivery
• Licensed pharmacy partners involved in prescription fulfillment
• Payment processors
• Analytics vendors, consistent with the Tracking Technologies section above
• Legal authorities where required by law

5. HIPAA

Protected Health Information (“PHI”) is handled pursuant to applicable HIPAA obligations. Rights related to PHI are governed by HIPAA, not by this Privacy Policy.

6. Marketing Communications

Users may opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email. Users may opt out of SMS marketing communications by replying STOP to any marketing text message.

7. State Privacy Rights

Depending on the state in which you reside, you may have the following rights with respect to your personal information:

Right to Know / Access.

You may request a copy of the personal information Physicians WEIGHT LOSS Centers holds about you and information about how it is collected, used, and shared.

Right to Correction.

You may request that Physicians WEIGHT LOSS Centers correct inaccurate personal information we maintain about you.

Right to Deletion.

You may request that Physicians WEIGHT LOSS Centers delete personal information we have collected from you, subject to certain legal exceptions including HIPAA retention requirements for Protected Health Information.

Right to Opt Out of Sale or Sharing.

Physicians WEIGHT LOSS Centers does not sell personal information. Physicians WEIGHT LOSS Centers does not share personal information for cross-context behavioral advertising purposes, except as disclosed in the Tracking Technologies section above.

Right to Non-Discrimination.

Physicians WEIGHT LOSS Centers will not discriminate against you for exercising any privacy rights available to you under applicable law.

To submit a privacy rights request, contact info@pwlc.com with the subject line “Privacy Rights Request.” We will respond within forty-five (45) days from receipt. We may request verification of your identity before processing your request.

8. Data Retention

Physicians WEIGHT LOSS Centers retains personal information for as long as necessary to fulfill the purposes described in this Policy and as required by applicable law, including HIPAA medical record retention obligations.

9. Do Not Track

Physicians WEIGHT LOSS Centers does not currently respond to Do Not Track signals from browsers.

10. Data Security

Physicians WEIGHT LOSS Centers uses commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and Physicians WEIGHT LOSS Centers cannot guarantee absolute security.

11. Contact

For privacy-related questions, contact info@pwlc.com.